Legal

Privacy Policy

Last updated:

Please note: this is a starting template. It is not legal advice. Please have it reviewed by a qualified Australian legal practitioner and tailor it to how your business actually handles data before publishing.

Apex Refund Advisory ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

To investigate and recover unclaimed money on your behalf, we may collect:

Your name(s), and, where relevant, company name and position;
Contact details — email, phone numbers and postal address;
Date of birth and identification details, to verify your identity and entitlement;
Details relevant to your claim, such as previous addresses or account information;
Payment details you provide on the signed Authority to Release, so recovered funds can be paid to you.

2. How we use your information

We use your information solely to identify, investigate and recover unclaimed money held in your name, to verify your identity and entitlement, to communicate with you about your enquiry and claim, and to meet our legal and regulatory obligations.

3. Disclosure

We may disclose your information to the government bodies, registries or holders of the funds as necessary to lodge and progress your claim, and to service providers who assist us in operating our business. We do not sell your personal information.

4. Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure storage and restricted access to personal data.

5. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. Contact us using the details below.

6. Cookies

Our website may use essential cookies and basic analytics to operate and improve the site. You can control cookies through your browser settings.

7. Contact us

For any privacy question or request, contact hello@apexrefund.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).